Which platform to use? - Social media platform types and their suitability for sound decision making by voluntary helpers

Moreen Heine, Susanna Kuper, Thomas Neururer


This study focuses on the applicability of social media platform types for organizing voluntary helpers in emergency management. An online experiment with 114 participants was conducted in order to answer the question on which type of platform volunteers are able to make sound decisions on where best to play a part in emergency management. We distinguish three basic platform types, deduced from the principle of information arrangement (time, location and topic). We found that the quality of decisions varied depending on which platform was used. Best results were achieved by topic-organized, worst by time-organized platforms. Implications for research and practice are discussed.

Original languageEnglish
Title of host publicationICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governanc
EditorsAdegboyega Ojo, Atrayi Kankanhalli, Delfina Soares
Number of pages8
PublisherAssociation for Computing Machinery
Publication date04.04.2018
ISBN (Print)978-1-4503-5421-9
Publication statusPublished - 04.04.2018
Event11th International Conference on Theory and Practice of Electronic Governance - Galway, Ireland
Duration: 04.04.201808.04.2018
Conference number: 138221

DFG Research Classification Scheme

  • 111-03 Communication Studies
  • 409-04 Operating, Communication, Database and Distributed Systems
  • 409-05 Interactive and Intelligent Systems, Image and Language Processing, Computer Graphics and Visualisation
  • 409-06 Information Systems, Process and Knowledge Management

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