Usability Evaluation of Information Technology in Disaster and Emergency Management

Tilo Mentler; Henrik Berndt; Daniel Wessel; Michael Herczeg

doi:10.1007/978-3-319-68486-4_5

Usability Evaluation of Information Technology in Disaster and Emergency Management

Tilo Mentler, Henrik Berndt, Daniel Wessel, Michael Herczeg

Institute of Multimedia and Interactive Systems

Abstract

Apart from technical reliability, usability is one of the major criteria for safe and efficient usage of interactive information technology in disaster and emergency management. However, in this setting, usability evaluation is difficult due to the heterogeneity and unpredictability of operation conditions, as well as the difficult, usually mobile, context. However, there are ways to conduct usability evaluations in disaster and emergency settings. Thus, in this paper, advantages and disadvantages of empirical and analytical usability evaluation methods for interactive systems in disaster and emergency management are discussed. The importance of formative evaluation measures within an iterative human-centered design process is emphasized. It is illustrated by two case studies dealing with paramedics' and emergency physicians' usage of mobile and wearable devices in mass casualty incidents.

Original language	English
Title of host publication	Information Technology in Disaster Risk Reduction
Editors	Yuko Murayama, Dimiter Velev, Plamena Zlateva, Jose J. Gonzalez
Number of pages	15
Volume	501
Place of Publication	Cham
Publisher	Springer International Publishing
Publication date	18.11.2017
Pages	46-60
ISBN (Print)	978-3-319-68485-7
ISBN (Electronic)	978-3-319-68486-4
DOIs	https://doi.org/10.1007/978-3-319-68486-4_5
Publication status	Published - 18.11.2017
Event	1st IFIP TC 5 DCITDRR International Conference on Information Technology in Disaster Risk Reduction - Sofia, Bulgaria Duration: 16.11.2017 → 18.11.2017

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10.1007/978-3-319-68486-4_5

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Mentler, T., Berndt, H., Wessel, D., & Herczeg, M. (2017). Usability Evaluation of Information Technology in Disaster and Emergency Management. In Y. Murayama, D. Velev, P. Zlateva, & J. J. Gonzalez (Eds.), Information Technology in Disaster Risk Reduction (Vol. 501, pp. 46-60). (IFIP Advances in Information and Communication Technology; Vol. 501). Springer International Publishing. https://doi.org/10.1007/978-3-319-68486-4_5

Mentler, Tilo ; Berndt, Henrik ; Wessel, Daniel et al. / Usability Evaluation of Information Technology in Disaster and Emergency Management. Information Technology in Disaster Risk Reduction. editor / Yuko Murayama ; Dimiter Velev ; Plamena Zlateva ; Jose J. Gonzalez. Vol. 501 Cham : Springer International Publishing, 2017. pp. 46-60 (IFIP Advances in Information and Communication Technology).

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title = "Usability Evaluation of Information Technology in Disaster and Emergency Management",

abstract = "Apart from technical reliability, usability is one of the major criteria for safe and efficient usage of interactive information technology in disaster and emergency management. However, in this setting, usability evaluation is difficult due to the heterogeneity and unpredictability of operation conditions, as well as the difficult, usually mobile, context. However, there are ways to conduct usability evaluations in disaster and emergency settings. Thus, in this paper, advantages and disadvantages of empirical and analytical usability evaluation methods for interactive systems in disaster and emergency management are discussed. The importance of formative evaluation measures within an iterative human-centered design process is emphasized. It is illustrated by two case studies dealing with paramedics' and emergency physicians' usage of mobile and wearable devices in mass casualty incidents.",

author = "Tilo Mentler and Henrik Berndt and Daniel Wessel and Michael Herczeg",

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Mentler, T, Berndt, H, Wessel, D & Herczeg, M 2017, Usability Evaluation of Information Technology in Disaster and Emergency Management. in Y Murayama, D Velev, P Zlateva & JJ Gonzalez (eds), Information Technology in Disaster Risk Reduction. vol. 501, IFIP Advances in Information and Communication Technology, vol. 501, Springer International Publishing, Cham, pp. 46-60, 1st IFIP TC 5 DCITDRR International Conference on Information Technology in Disaster Risk Reduction, Sofia, Bulgaria, 16.11.17. https://doi.org/10.1007/978-3-319-68486-4_5

Usability Evaluation of Information Technology in Disaster and Emergency Management. / Mentler, Tilo; Berndt, Henrik; Wessel, Daniel et al.
Information Technology in Disaster Risk Reduction. ed. / Yuko Murayama; Dimiter Velev; Plamena Zlateva; Jose J. Gonzalez. Vol. 501 Cham: Springer International Publishing, 2017. p. 46-60 (IFIP Advances in Information and Communication Technology; Vol. 501).

Research output: Chapters in Books/Reports/Conference Proceedings › Conference contribution › peer-review

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N2 - Apart from technical reliability, usability is one of the major criteria for safe and efficient usage of interactive information technology in disaster and emergency management. However, in this setting, usability evaluation is difficult due to the heterogeneity and unpredictability of operation conditions, as well as the difficult, usually mobile, context. However, there are ways to conduct usability evaluations in disaster and emergency settings. Thus, in this paper, advantages and disadvantages of empirical and analytical usability evaluation methods for interactive systems in disaster and emergency management are discussed. The importance of formative evaluation measures within an iterative human-centered design process is emphasized. It is illustrated by two case studies dealing with paramedics' and emergency physicians' usage of mobile and wearable devices in mass casualty incidents.

AB - Apart from technical reliability, usability is one of the major criteria for safe and efficient usage of interactive information technology in disaster and emergency management. However, in this setting, usability evaluation is difficult due to the heterogeneity and unpredictability of operation conditions, as well as the difficult, usually mobile, context. However, there are ways to conduct usability evaluations in disaster and emergency settings. Thus, in this paper, advantages and disadvantages of empirical and analytical usability evaluation methods for interactive systems in disaster and emergency management are discussed. The importance of formative evaluation measures within an iterative human-centered design process is emphasized. It is illustrated by two case studies dealing with paramedics' and emergency physicians' usage of mobile and wearable devices in mass casualty incidents.

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Mentler T, Berndt H, Wessel D , Herczeg M. Usability Evaluation of Information Technology in Disaster and Emergency Management. In Murayama Y, Velev D, Zlateva P, Gonzalez JJ, editors, Information Technology in Disaster Risk Reduction. Vol. 501. Cham: Springer International Publishing. 2017. p. 46-60. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-319-68486-4_5

Usability Evaluation of Information Technology in Disaster and Emergency Management

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