TY - JOUR
T1 - Social Media Applications for Knowledge Exchange in Organizations Requirements, Application, and User Acceptance in Industrial and Scientific Settings
AU - Valdez, André Calero
AU - Schaar, Anne Kathrin
AU - Bender, Jens
AU - Aghassi, Susanne
AU - Schuh, Günther
AU - Ziefle, Martina
N1 - Publisher Copyright:
© Springer-Verlag Berlin Heidelberg 2016.
PY - 2016
Y1 - 2016
N2 - With the broad success of Web 2.0, organizations have become int erested in using social media for professional applications. To date related research has mainly focused on the social impact of social media. However, little is known about the circumstances under which employees will invest time in using social media, especially the perceived benefits and its barriers within enterprises need further research. Different aspects of organizational knowledge management bring along different requirements for social-media-based solutions. This chapter focusses on providing both a theoretical background on social media acceptance and concepts, as well as empirical findings from practice and research investigating acceptance-relevant needs and demands of social media users in different contexts. Findings from practice corroborate that the complexity of the plethora of communication paths can be supported by social media. Findings from research reveal that regarding the users’ (emotive) needs is critical when dealing with sensitive communication/data. Combining both practice and research tries to bridge the knowledge gap existing in fast paced developments like social media.
AB - With the broad success of Web 2.0, organizations have become int erested in using social media for professional applications. To date related research has mainly focused on the social impact of social media. However, little is known about the circumstances under which employees will invest time in using social media, especially the perceived benefits and its barriers within enterprises need further research. Different aspects of organizational knowledge management bring along different requirements for social-media-based solutions. This chapter focusses on providing both a theoretical background on social media acceptance and concepts, as well as empirical findings from practice and research investigating acceptance-relevant needs and demands of social media users in different contexts. Findings from practice corroborate that the complexity of the plethora of communication paths can be supported by social media. Findings from research reveal that regarding the users’ (emotive) needs is critical when dealing with sensitive communication/data. Combining both practice and research tries to bridge the knowledge gap existing in fast paced developments like social media.
UR - http://www.scopus.com/inward/record.url?scp=84938899041&partnerID=8YFLogxK
U2 - 10.1007/978-3-662-47827-1_7
DO - 10.1007/978-3-662-47827-1_7
M3 - Journal articles
AN - SCOPUS:84938899041
SN - 1868-4394
VL - 95
SP - 147
EP - 176
JO - Intelligent Systems Reference Library
JF - Intelligent Systems Reference Library
ER -