Patientenerfahrungen und Mitarbeiterzufriedenheit - zwei Seiten einer Medaille?

Translated title of the contribution: Patient Experience and Staff Satisfaction - Two Sides of the same Coin?

M. Riechmann-Wolf, K. Stahl*

*Corresponding author for this work
1 Citation (Scopus)

Abstract

Aim: Analysis of the relationship between patient experience and job satisfaction of physicians and nurses in a sample of German hospitals (N=28). Method: The analysis is based on survey data from 26,841 patients, 3,988 physicians and 10,971 nurses. Bivariate correlations were calculated for global measures as well as for specific dimensions of patient experience and staff satisfaction. Results: Higher scores of nurses' overall job satisfaction were associated with higher scores of overall patient experience (r=0.39, p<0.05). Significant correlations were found between the majority of the specific dimensions of physicians' job satisfaction and the relevant dimensions of patient experience. Two dimensions of nurses' job satisfaction (management and company culture, patient-centeredness) were correlated to patients' experience of the nurse-patient relationship. Conclusion: The results suggest that patients' and staff's assessment of shared interactions, processes and structures are to a large extent comparable. However, the relevance of the different aspects seems to be different among the three groups. Senior management and leaders play a vital role in the integration of patient-centeredness and staff orientation.

Translated title of the contributionPatient Experience and Staff Satisfaction - Two Sides of the same Coin?
Original languageGerman
JournalGesundheitsokonomie und Qualitatsmanagement
Volume20
Issue number3
Pages (from-to)127-131
Number of pages5
ISSN1432-2625
DOIs
Publication statusPublished - 14.06.2015

Research Areas and Centers

  • Health Sciences

DFG Research Classification Scheme

  • 205-02 Public Health, Health Services Research and Social Medicine
  • 205-10 Toxicology, Occupational Medicine, Clinical Chemistry

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