Participatory design of historytelling voice assistance with older adults

Torben Volkmann; Michael Sengpiel; Rita Karam; Nicole Jochems

doi:10.1007/978-3-030-52677-1_6

Participatory design of historytelling voice assistance with older adults

Torben Volkmann^*, Michael Sengpiel, Rita Karam, Nicole Jochems

^*Corresponding author for this work

Institute of Multimedia and Interactive Systems

Abstract

Using information and communication technology (ICT) becomes increasingly important for older adults, yet designers often fail to develop usable software for this group, creating a strong incentive to include older adults in a participatory development process. This paper describes how older adults have been included throughout the development process of a storytelling input component for the Historytelling (HT) project, to attain the best possible usability for older adults. HT provides a digital interactive platform for older adults to share life stories across generations, potentially improving their health and well-being and follows the HCD+ (Human Centered Design for Aging) approach. 19 older adults (M = 68 years old) participated in three studies to analyze, evaluate and design a storytelling voice assistance including a conversational agent. They contributed substantially to the development of the HT project by their involvement in the design process with methods adjusted to comprise characteristics of older adults, addressing three central research questions regarding the type of voice input suitable for older adults, the minimal requirements for a conversational agent and the design of a suitable dialogue system.

Original language	English
Title of host publication	ICT4AWE 2019: Information and Communication Technologies for Ageing Well and e-Health
Editors	Martina Ziefle, Leszek A. Maciaszek
Number of pages	18
Volume	1219 CCIS
Publisher	Springer, Cham
Publication date	08.07.2020
Pages	101-118
ISBN (Print)	978-3-030-52676-4
ISBN (Electronic)	978-3-030-52677-1
DOIs	https://doi.org/10.1007/978-3-030-52677-1_6
Publication status	Published - 08.07.2020
Event	5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Heraklion, Greece Duration: 02.05.2019 → 04.05.2019 Conference number: 242219

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/978-3-030-52677-1_6

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Volkmann, T., Sengpiel, M., Karam, R., & Jochems, N. (2020). Participatory design of historytelling voice assistance with older adults. In M. Ziefle, & L. A. Maciaszek (Eds.), ICT4AWE 2019: Information and Communication Technologies for Ageing Well and e-Health (Vol. 1219 CCIS, pp. 101-118). (Communications in Computer and Information Science; Vol. 1219 CCIS). Springer, Cham. https://doi.org/10.1007/978-3-030-52677-1_6

Volkmann, Torben ; Sengpiel, Michael ; Karam, Rita et al. / Participatory design of historytelling voice assistance with older adults. ICT4AWE 2019: Information and Communication Technologies for Ageing Well and e-Health. editor / Martina Ziefle ; Leszek A. Maciaszek. Vol. 1219 CCIS Springer, Cham, 2020. pp. 101-118 (Communications in Computer and Information Science).

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title = "Participatory design of historytelling voice assistance with older adults",

abstract = "Using information and communication technology (ICT) becomes increasingly important for older adults, yet designers often fail to develop usable software for this group, creating a strong incentive to include older adults in a participatory development process. This paper describes how older adults have been included throughout the development process of a storytelling input component for the Historytelling (HT) project, to attain the best possible usability for older adults. HT provides a digital interactive platform for older adults to share life stories across generations, potentially improving their health and well-being and follows the HCD+ (Human Centered Design for Aging) approach. 19 older adults (M = 68 years old) participated in three studies to analyze, evaluate and design a storytelling voice assistance including a conversational agent. They contributed substantially to the development of the HT project by their involvement in the design process with methods adjusted to comprise characteristics of older adults, addressing three central research questions regarding the type of voice input suitable for older adults, the minimal requirements for a conversational agent and the design of a suitable dialogue system.",

author = "Torben Volkmann and Michael Sengpiel and Rita Karam and Nicole Jochems",

note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.; 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health , ICT4AWE 2019 ; Conference date: 02-05-2019 Through 04-05-2019",

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doi = "10.1007/978-3-030-52677-1_6",

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Volkmann, T, Sengpiel, M, Karam, R & Jochems, N 2020, Participatory design of historytelling voice assistance with older adults. in M Ziefle & L A. Maciaszek (eds), ICT4AWE 2019: Information and Communication Technologies for Ageing Well and e-Health. vol. 1219 CCIS, Communications in Computer and Information Science, vol. 1219 CCIS, Springer, Cham, pp. 101-118, 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health , Heraklion, Greece, 02.05.19. https://doi.org/10.1007/978-3-030-52677-1_6

Participatory design of historytelling voice assistance with older adults. / Volkmann, Torben; Sengpiel, Michael; Karam, Rita et al.
ICT4AWE 2019: Information and Communication Technologies for Ageing Well and e-Health. ed. / Martina Ziefle; Leszek A. Maciaszek. Vol. 1219 CCIS Springer, Cham, 2020. p. 101-118 (Communications in Computer and Information Science; Vol. 1219 CCIS).

Research output: Chapters in Books/Reports/Conference Proceedings › Conference contribution › peer-review

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AU - Sengpiel, Michael

AU - Karam, Rita

AU - Jochems, Nicole

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PY - 2020/7/8

Y1 - 2020/7/8

N2 - Using information and communication technology (ICT) becomes increasingly important for older adults, yet designers often fail to develop usable software for this group, creating a strong incentive to include older adults in a participatory development process. This paper describes how older adults have been included throughout the development process of a storytelling input component for the Historytelling (HT) project, to attain the best possible usability for older adults. HT provides a digital interactive platform for older adults to share life stories across generations, potentially improving their health and well-being and follows the HCD+ (Human Centered Design for Aging) approach. 19 older adults (M = 68 years old) participated in three studies to analyze, evaluate and design a storytelling voice assistance including a conversational agent. They contributed substantially to the development of the HT project by their involvement in the design process with methods adjusted to comprise characteristics of older adults, addressing three central research questions regarding the type of voice input suitable for older adults, the minimal requirements for a conversational agent and the design of a suitable dialogue system.

AB - Using information and communication technology (ICT) becomes increasingly important for older adults, yet designers often fail to develop usable software for this group, creating a strong incentive to include older adults in a participatory development process. This paper describes how older adults have been included throughout the development process of a storytelling input component for the Historytelling (HT) project, to attain the best possible usability for older adults. HT provides a digital interactive platform for older adults to share life stories across generations, potentially improving their health and well-being and follows the HCD+ (Human Centered Design for Aging) approach. 19 older adults (M = 68 years old) participated in three studies to analyze, evaluate and design a storytelling voice assistance including a conversational agent. They contributed substantially to the development of the HT project by their involvement in the design process with methods adjusted to comprise characteristics of older adults, addressing three central research questions regarding the type of voice input suitable for older adults, the minimal requirements for a conversational agent and the design of a suitable dialogue system.

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DO - 10.1007/978-3-030-52677-1_6

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SN - 978-3-030-52676-4

VL - 1219 CCIS

T3 - Communications in Computer and Information Science

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A2 - Ziefle, Martina

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ER -

Volkmann T, Sengpiel M, Karam R, Jochems N. Participatory design of historytelling voice assistance with older adults. In Ziefle M, A. Maciaszek L, editors, ICT4AWE 2019: Information and Communication Technologies for Ageing Well and e-Health. Vol. 1219 CCIS. Springer, Cham. 2020. p. 101-118. (Communications in Computer and Information Science). doi: 10.1007/978-3-030-52677-1_6

Participatory design of historytelling voice assistance with older adults

Abstract

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