Mitarbeiterzufriedenheit im Krankenhaus - Validierung des Picker-Mitarbeiter-Fragebogens: Eine deutsche Adaption des "survey of Employee Perceptions of Health Care Delivery" (Picker Institute Boston)

Translated title of the contribution: Employee satisfaction in hospitals - Validation of the picker employee questionnaire: The German version of the "survey of employee perceptions of health care deliveryo" (Picker Institute Boston)

M. Riechmann*, K. Stahl

*Corresponding author for this work
6 Citations (Scopus)

Abstract

Aim: The aim of this study was the validation of a questionnaire specially developed for the German health-care market to measure workplace-related satisfaction of all employees in direct or indirect contact to patients. Beside this, its suitability for use in human resource and quality management was tested. Method: Based on data from a postal survey of 38 054 employees from 37 hospitals a psychometric evaluation was done via exploratory factor analysis and reliability as well as regression analysis. For testing the capability to differentiate, subgroup analyses were conducted. Results: 14 factors (Cronbach's alpha between 0.6 and 0.9) were extracted, explaining 44% of the variance. The factors leadership and organisational culture, conditions of employment, work load and relationship to direct line manager had the strongest influence on overall employee satisfaction. Age, gender, employment status, and senior position influence job satisfaction or relevant satisfaction-related factors. Conclusions: Psychometric properties, the ability to differentiate between employee groups and practicability render the questionnaire well suited for use in human resource and quality management of hospitals.

Translated title of the contributionEmployee satisfaction in hospitals - Validation of the picker employee questionnaire: The German version of the "survey of employee perceptions of health care deliveryo" (Picker Institute Boston)
Original languageGerman
JournalGesundheitswesen
Volume75
Issue number5
Pages (from-to)e34-e48
ISSN0941-3790
DOIs
Publication statusPublished - 2013

Research Areas and Centers

  • Health Sciences

DFG Research Classification Scheme

  • 205-02 Public Health, Health Services Research and Social Medicine
  • 205-10 Toxicology, Occupational Medicine, Clinical Chemistry

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