Abstract
To detect misinformation, users of social networks potentially utilize AI-based decision support systems (DSS). However, a DSS's ability to augment user behavior depends on how a DSS modifies users' decision-making and interaction experience. We examined how users' performance and experience are affected by the level of automation of a DSS in misinformation detection. In a preregistered within-subjects-experiment with an AI, N=99 participants interacted with two DSS in a simulated environment. The first provided distinct recommendations (higher level of automation), while the second provided solely evaluative support (lower level of automation). We compared their effect on user behavior (here: accuracy, interaction frequency) and experience (here: trust, traceability). Participants showed higher accuracy when receiving recommendations but also interacted less frequently. Trust and perceived traceability did not differ between systems. We discuss whether more intensive processing of the evaluated information could be responsible for the higher number of errors in the evaluative system.
| Original language | English |
|---|---|
| Journal | CEUR Workshop Proceedings |
| ISSN | 1613-0073 |
| Publication status | Published - 2025 |
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This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 3 Good Health and Well-being
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SDG 4 Quality Education
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SDG 8 Decent Work and Economic Growth
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SDG 9 Industry, Innovation, and Infrastructure
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SDG 11 Sustainable Cities and Communities
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SDG 13 Climate Action
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SDG 16 Peace, Justice and Strong Institutions
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