How to Design User-Centered Decision Support Systems in Public Budgeting? Guidelines and a Web-Based Prototype With First Insights From a Mixed-Methods Study

Niklas Tasche*, Anna Katharina Dhungel, Moreen Heine

*Corresponding author for this work

Abstract

Due to increasing complexity and high political importance, public budgeting should be technically supported in the best way possible. In this paper, the use of a decision support prototype is explored to assist stakeholders in the context of public budgeting, to address the questions of what information is needed to facilitate decisions, and how to design and embed such a system. A user-centered approach was chosen, including a context analysis, qualitative interviews, and a shortened design sprint. From the insights gained, design implications as well as two hands-on application scenarios were derived. Based on this, a high-fidelity prototype was developed with modern web technologies. Afterwards, a summative evaluation was conducted in an interactive and cohesive online survey where participants could interact directly with the embedded prototype. The results show that the majority of participants expect such a system to have a positive impact on decision-making during budget preparations. Furthermore, most of the defined design requirements were fulfilled and the usability as well as the visual aesthetics of the prototype, were evaluated in a positive manner. The design implications provide a profound basis for further research and design iterations.

Original languageEnglish
Title of host publicationMuC '22: Proceedings of Mensch und Computer 2022
Number of pages6
PublisherGesellschaft für Informatik e.V.
Publication date04.09.2022
Pages425 - 430
Article number182763
ISBN (Print)978-145039690-5
DOIs
Publication statusPublished - 04.09.2022

Research Areas and Centers

  • Centers: Center for Artificial Intelligence Luebeck (ZKIL)

DFG Research Classification Scheme

  • 111-03 Communication Studies
  • 409-05 Interactive and Intelligent Systems, Image and Language Processing, Computer Graphics and Visualisation

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