For Those About to Rock – Social Media Best Practices from Wacken Open Air

Christian W. Scheiner; Nick Hüper

doi:10.1007/978-3-319-58559-8_29

For Those About to Rock – Social Media Best Practices from Wacken Open Air

Christian W. Scheiner^*, Nick Hüper

^*Corresponding author for this work

Institute of Entrepreneurship and Business Development

International Concert Service

Abstract

Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.

Original language	English
Title of host publication	SCSM 2017: Social Computing and Social Media. Human Behavior
Editors	Gabriele Meiselwitz
Number of pages	17
Volume	10282 LNCS
Publisher	Springer, Cham
Publication date	13.05.2017
Pages	362-378
ISBN (Print)	978-3-319-58558-1
ISBN (Electronic)	978-3-319-58559-8
DOIs	https://doi.org/10.1007/978-3-319-58559-8_29
Publication status	Published - 13.05.2017
Event	9th International Conference on Social Computing and Social Media - Vancouver, Canada Duration: 09.07.2017 → 14.07.2017 Conference number: 191939

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/978-3-319-58559-8_29

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title = "For Those About to Rock – Social Media Best Practices from Wacken Open Air",

abstract = "Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.",

author = "Scheiner, {Christian W.} and Nick H{\"u}per",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing AG 2017. Copyright: Copyright 2017 Elsevier B.V., All rights reserved.; 9th International Conference on Social Computing and Social Media <br/>, SCSM 2017 ; Conference date: 09-07-2017 Through 14-07-2017",

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doi = "10.1007/978-3-319-58559-8_29",

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Scheiner, CW & Hüper, N 2017, For Those About to Rock – Social Media Best Practices from Wacken Open Air. in G Meiselwitz (ed.), SCSM 2017: Social Computing and Social Media. Human Behavior . vol. 10282 LNCS, Lecture Notes in Computer Science , Springer, Cham, pp. 362-378, 9th International Conference on Social Computing and Social Media
, Vancouver, British Columbia, Canada, 09.07.17. https://doi.org/10.1007/978-3-319-58559-8_29

For Those About to Rock – Social Media Best Practices from Wacken Open Air. / Scheiner, Christian W.; Hüper, Nick.
SCSM 2017: Social Computing and Social Media. Human Behavior . ed. / Gabriele Meiselwitz. Vol. 10282 LNCS Springer, Cham, 2017. p. 362-378 (Lecture Notes in Computer Science ).

Research output: Chapters in Books/Reports/Conference Proceedings › Conference contribution › peer-review

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AU - Hüper, Nick

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N2 - Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.

AB - Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.

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DO - 10.1007/978-3-319-58559-8_29

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SN - 978-3-319-58558-1

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BT - SCSM 2017: Social Computing and Social Media. Human Behavior

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T2 - 9th International Conference on Social Computing and Social Media <br/>

Y2 - 9 July 2017 through 14 July 2017

ER -

For Those About to Rock – Social Media Best Practices from Wacken Open Air

Abstract

UN SDGs

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