Deep Learning-Based Classification of Customer Communications of a German Utility Company

Jinghua Groppe; Rene Schlichting; Sven Groppe; Ralf Möller

Deep Learning-Based Classification of Customer Communications of a German Utility Company

Jinghua Groppe, Rene Schlichting, Sven Groppe, Ralf Möller

Original language	English
Title of host publication	Semantic Intelligence : Select Proceedings of ISIC 2022
Editors	Sven Groppe, Sarika Jain, Bharat Bhargava
Volume	1
Publisher	Springer Singapore
Publication date	2022
ISBN (Print)	978-981-19-7128-0, 978-981-19-7125-9
ISBN (Electronic)	978-981-19-7126-6
Publication status	Published - 2022
Event	International Semantic Intelligence Conference 2022 - Georgia Southern University, Savannah, United States Duration: 17.05.2022 → 19.05.2022 https://www.ifis.uni-luebeck.de/~groppe/isic/

Research Areas and Centers

Centers: Center for Artificial Intelligence Luebeck (ZKIL)
Research Area: Intelligent Systems

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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https://link.springer.com/book/9789811971259

Cite this

Groppe, J., Schlichting, R., Groppe, S., & Möller, R. (2022). Deep Learning-Based Classification of Customer Communications of a German Utility Company. In S. Groppe, S. Jain, & B. Bhargava (Eds.), Semantic Intelligence: Select Proceedings of ISIC 2022 (Vol. 1). (Lecture Notes in Electrical Engineering; Vol. 964). Springer Singapore. https://link.springer.com/book/9789811971259

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title = "Deep Learning-Based Classification of Customer Communications of a German Utility Company",

author = "Jinghua Groppe and Rene Schlichting and Sven Groppe and Ralf M{\"o}ller",

year = "2022",

language = "English",

isbn = "978-981-19-7128-0",

volume = "1",

series = "Lecture Notes in Electrical Engineering",

publisher = "Springer Singapore",

editor = "Sven Groppe and Sarika Jain and Bharat Bhargava",

booktitle = "Semantic Intelligence",

note = "International Semantic Intelligence Conference 2022 ; Conference date: 17-05-2022 Through 19-05-2022",

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Groppe, J, Schlichting, R, Groppe, S & Möller, R 2022, Deep Learning-Based Classification of Customer Communications of a German Utility Company. in S Groppe, S Jain & B Bhargava (eds), Semantic Intelligence: Select Proceedings of ISIC 2022. vol. 1, Lecture Notes in Electrical Engineering, vol. 964, Springer Singapore, International Semantic Intelligence Conference 2022, Savannah, United States, 17.05.22. <https://link.springer.com/book/9789811971259>

Deep Learning-Based Classification of Customer Communications of a German Utility Company. / Groppe, Jinghua; Schlichting, Rene; Groppe, Sven et al.
Semantic Intelligence: Select Proceedings of ISIC 2022. ed. / Sven Groppe; Sarika Jain; Bharat Bhargava. Vol. 1 Springer Singapore, 2022. (Lecture Notes in Electrical Engineering; Vol. 964).

Research output: Chapters in Books/Reports/Conference Proceedings › Conference contribution › peer-review

TY - GEN

T1 - Deep Learning-Based Classification of Customer Communications of a German Utility Company

AU - Groppe, Jinghua

AU - Schlichting, Rene

AU - Groppe, Sven

AU - Möller, Ralf

PY - 2022

Y1 - 2022

UR - http://www.wikicfp.com/cfp/servlet/event.showcfp?eventid=133712&copyownerid=169171

M3 - Conference contribution

SN - 978-981-19-7128-0

SN - 978-981-19-7125-9

VL - 1

T3 - Lecture Notes in Electrical Engineering

BT - Semantic Intelligence

A2 - Groppe, Sven

A2 - Jain, Sarika

A2 - Bhargava, Bharat

PB - Springer Singapore

T2 - International Semantic Intelligence Conference 2022

Y2 - 17 May 2022 through 19 May 2022

ER -

Deep Learning-Based Classification of Customer Communications of a German Utility Company

Research Areas and Centers

UN SDGs

Access to Document

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Cite this