Analyzing an Ecosystem for Complex Consumer Services

Mirjana Radonjic-Simic; Frank Wolff; Dennis Pfisterer

doi:10.1007/978-3-319-61240-9_5

Analyzing an Ecosystem for Complex Consumer Services

Mirjana Radonjic-Simic, Frank Wolff, Dennis Pfisterer

Institute of Telematics

Baden-Wuerttemberg Cooperative State University Stuttgart

1 Citation (Scopus)

Abstract

Complex consumer services denote an arbitrary combination of services that fulfil a particular need based on consumer-defined context and requirements. While contemporary service environments are predominately supply-oriented and focused on the provision of single services, complex consumer services require dynamic and co-evolving networked structures (i.e., business ecosystems) to support consumers requesting and transacting such complex services. This paper outlines a consumer-oriented business ecosystem by describing its actors, primary roles, and the value exchanges between them, as well as, illustrates the structural leverage points relevant for the development and growth of such an ecosystem.

Original language	English
Title of host publication	Serviceology for Services
Editors	Yoshinori Hara, Dimitris Karagiannis
Number of pages	7
Volume	10371
Place of Publication	Cham
Publisher	Springer International Publishing
Publication date	01.07.2017
Pages	46-52
ISBN (Print)	978-3-319-61239-3
ISBN (Electronic)	978-3-319-61240-9
DOIs	https://doi.org/10.1007/978-3-319-61240-9_5
Publication status	Published - 01.07.2017
Event	5th International Conference on Serviceology - Vienna, Austria Duration: 12.07.2017 → 14.07.2017 Conference number: ICServ 2017

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being
SDG 9 Industry, Innovation, and Infrastructure
SDG 11 Sustainable Cities and Communities
SDG 12 Responsible Consumption and Production

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https://link.springer.com/chapter/10.1007/978-3-319-61240-9_5

Cite this

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title = "Analyzing an Ecosystem for Complex Consumer Services",

abstract = "Complex consumer services denote an arbitrary combination of services that fulfil a particular need based on consumer-defined context and requirements. While contemporary service environments are predominately supply-oriented and focused on the provision of single services, complex consumer services require dynamic and co-evolving networked structures (i.e., business ecosystems) to support consumers requesting and transacting such complex services. This paper outlines a consumer-oriented business ecosystem by describing its actors, primary roles, and the value exchanges between them, as well as, illustrates the structural leverage points relevant for the development and growth of such an ecosystem.",

author = "Mirjana Radonjic-Simic and Frank Wolff and Dennis Pfisterer",

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Radonjic-Simic, M, Wolff, F & Pfisterer, D 2017, Analyzing an Ecosystem for Complex Consumer Services. in Y Hara & D Karagiannis (eds), Serviceology for Services. vol. 10371, Lecture Notes in Computer Science, vol. 10371, Springer International Publishing, Cham, pp. 46-52, 5th International Conference on Serviceology, Vienna, Austria, 12.07.17. https://doi.org/10.1007/978-3-319-61240-9_5

Analyzing an Ecosystem for Complex Consumer Services. / Radonjic-Simic, Mirjana; Wolff, Frank; Pfisterer, Dennis.
Serviceology for Services. ed. / Yoshinori Hara; Dimitris Karagiannis. Vol. 10371 Cham: Springer International Publishing, 2017. p. 46-52 (Lecture Notes in Computer Science; Vol. 10371).

Research output: Chapters in Books/Reports/Conference Proceedings › Conference contribution › peer-review

TY - GEN

T1 - Analyzing an Ecosystem for Complex Consumer Services

AU - Radonjic-Simic, Mirjana

AU - Wolff, Frank

AU - Pfisterer, Dennis

N1 - Conference code: ICServ 2017

PY - 2017/7/1

Y1 - 2017/7/1

N2 - Complex consumer services denote an arbitrary combination of services that fulfil a particular need based on consumer-defined context and requirements. While contemporary service environments are predominately supply-oriented and focused on the provision of single services, complex consumer services require dynamic and co-evolving networked structures (i.e., business ecosystems) to support consumers requesting and transacting such complex services. This paper outlines a consumer-oriented business ecosystem by describing its actors, primary roles, and the value exchanges between them, as well as, illustrates the structural leverage points relevant for the development and growth of such an ecosystem.

AB - Complex consumer services denote an arbitrary combination of services that fulfil a particular need based on consumer-defined context and requirements. While contemporary service environments are predominately supply-oriented and focused on the provision of single services, complex consumer services require dynamic and co-evolving networked structures (i.e., business ecosystems) to support consumers requesting and transacting such complex services. This paper outlines a consumer-oriented business ecosystem by describing its actors, primary roles, and the value exchanges between them, as well as, illustrates the structural leverage points relevant for the development and growth of such an ecosystem.

U2 - 10.1007/978-3-319-61240-9_5

DO - 10.1007/978-3-319-61240-9_5

M3 - Conference contribution

SN - 978-3-319-61239-3

VL - 10371

T3 - Lecture Notes in Computer Science

SP - 46

EP - 52

BT - Serviceology for Services

A2 - Hara, Yoshinori

A2 - Karagiannis, Dimitris

PB - Springer International Publishing

CY - Cham

T2 - 5th International Conference on Serviceology

Y2 - 12 July 2017 through 14 July 2017

ER -

Analyzing an Ecosystem for Complex Consumer Services

Abstract

UN SDGs

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