For Those About to Rock – Social Media Best Practices from Wacken Open Air

Christian W. Scheiner; Nick Hüper

doi:10.1007/978-3-319-58559-8_29

For Those About to Rock – Social Media Best Practices from Wacken Open Air

Christian W. Scheiner^*, Nick Hüper

^*Korrespondierende/r Autor/-in für diese Arbeit

Institut für Entrepreneurship und Business Development

International Concert Service

Abstract

Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.

Originalsprache	Englisch
Titel	SCSM 2017: Social Computing and Social Media. Human Behavior
Redakteure/-innen	Gabriele Meiselwitz
Seitenumfang	17
Band	10282 LNCS
Herausgeber (Verlag)	Springer, Cham
Erscheinungsdatum	13.05.2017
Seiten	362-378
ISBN (Print)	978-3-319-58558-1
ISBN (elektronisch)	978-3-319-58559-8
DOIs	https://doi.org/10.1007/978-3-319-58559-8_29
Publikationsstatus	Veröffentlicht - 13.05.2017
Veranstaltung	9th International Conference on Social Computing and Social Media - Vancouver, Kanada Dauer: 09.07.2017 → 14.07.2017 Konferenznummer: 191939

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10.1007/978-3-319-58559-8_29

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title = "For Those About to Rock – Social Media Best Practices from Wacken Open Air",

abstract = "Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.",

author = "Scheiner, \{Christian W.\} and Nick H{\"u}per",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing AG 2017. Copyright: Copyright 2017 Elsevier B.V., All rights reserved.; 9th International Conference on Social Computing and Social Media <br/>, SCSM 2017 ; Conference date: 09-07-2017 Through 14-07-2017",

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Scheiner, CW & Hüper, N 2017, For Those About to Rock – Social Media Best Practices from Wacken Open Air. in G Meiselwitz (Hrsg.), SCSM 2017: Social Computing and Social Media. Human Behavior . Bd. 10282 LNCS, Lecture Notes in Computer Science , Springer, Cham, S. 362-378, 9th International Conference on Social Computing and Social Media
, Vancouver, British Columbia, Kanada, 09.07.17. https://doi.org/10.1007/978-3-319-58559-8_29

For Those About to Rock – Social Media Best Practices from Wacken Open Air. / Scheiner, Christian W.; Hüper, Nick.
SCSM 2017: Social Computing and Social Media. Human Behavior . Hrsg. / Gabriele Meiselwitz. Band 10282 LNCS Springer, Cham, 2017. S. 362-378 (Lecture Notes in Computer Science ).

Publikation: Kapitel in Büchern/Berichten/Konferenzbänden › Konferenzbeitrag › Begutachtung

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T1 - For Those About to Rock – Social Media Best Practices from Wacken Open Air

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AB - Social media has become the communication channel of choice when companies and organizations are confronted with crisis situations or emerging events. Within this study, a single crisis situation is examined. The metal festival Wacken Open Air from 2015, organized by International Concert Service, has been chosen as a case study where heavy rain falls before the event led to a crisis event. The study gives insights into the usage of social media by International Concert Service and offers best practice examples of how to handle such difficult situations.

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DO - 10.1007/978-3-319-58559-8_29

M3 - Conference contribution

SN - 978-3-319-58558-1

VL - 10282 LNCS

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BT - SCSM 2017: Social Computing and Social Media. Human Behavior

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T2 - 9th International Conference on Social Computing and Social Media <br/>

Y2 - 9 July 2017 through 14 July 2017

ER -

For Those About to Rock – Social Media Best Practices from Wacken Open Air

Abstract

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